Privacy Policy


Last updated: November 2025

1. Introduction
We at Baby Bear’s Play Cafe Ltd are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and store personal information through your use of our website https://www.babybearsplaycafe.com/ (the “Website”) and in connection with the services we provide at our play‐café business located at 8 Shaw Road, Oldham OL1 3LQ.
By using the Website or using our services you consent to the practices described in this Privacy Policy.

2. Who we are / Contact Information
The data controller is Baby Bear’s Play Cafe Ltd, a company registered in England & Wales with registered office at 8 Shaw Road, Oldham OL1 3LQ.
If you have any questions about this Privacy Policy or the way we process your personal data, please contact us at:
Email: info@babybearsplaycafe.com

3. What personal data we collect
We may collect and process various types of personal data about you, including the following:

  • Identity & contact data: e.g., your name, email address, telephone number, postal address, child’s name or age (where relevant for booking/play), any dietary or medical information you provide.

  • Transaction data: details of bookings, purchases of tickets or party packages, payment records (note: we do not retain full payment card details) and services you receive.

  • Technical data / usage data: when you use our Website we may collect your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, pages you visit, how long you spend on pages, click-through data (i.e., “Usage Data”).

  • Marketing & communications data: your preferences in receiving marketing from us and our third parties, whether you have consented (or not) to receive such marketing.

  • Other data you choose to provide: e.g., in enquiry forms, contact us forms or via social media.

4. How we collect your personal data
We collect data in a number of ways:

  • Directly from you when you provide it – for example when you make a booking, subscribe to our mailing list, send us an email, or fill out a form on our Website.

  • Automatically when you use our Website – via cookies / tracking technologies.

  • From third parties – for example analytics providers or advertising networks.

5. How we use your personal data – purposes and legal bases
We will use your personal data for the following purposes, with the corresponding lawful basis:

  • To provide you with our services (play sessions, parties, café bookings) and perform contracts we have with you Performance of contract To respond to your enquiries, questions or feedback - Legitimate interests (providing good customer service)

  • To send you marketing communications (only if you have consented or where you have a prior relationship and it is lawful to do so) -Consent and/or legitimate interests

  • To manage our Website, improve its functionality and understand how users interact with it - Legitimate interests

  • To comply with legal or regulatory obligations (e.g., health & safety, accounting) - Legal obligation

6. Disclosure of your personal data
We may share your personal data:

  • With service providers who help us with our website, bookings system, email, analytics, marketing and IT systems. These third parties only process data on our instructions and subject to confidentiality obligations.

  • With any regulatory or governmental authority, when required by law or to protect our rights (for example in the case of suspected fraud).

  • In the event we sell or reorganise all or part of our business, your data may be transferred as part of that transaction (but only under appropriate safeguards).

  • We will not sell your personal data for third-party marketing without your explicit consent.

7. International transfers of data
Some of our service providers may operate outside the UK/European Economic Area (EEA). In such cases, appropriate safeguards will be in place (for example standard contractual clauses) to ensure that your personal data receives an adequate level of protection in accordance with UK GDPR.

9. Data retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (for example for tax, accounting or health & safety records). Once your data is no longer needed, we will securely delete or anonymise it.

10. Your rights
Under the UK GDPR you have certain rights in relation to your personal data, including the right to:

  • request access to your personal data;

  • request correction of your personal data if it is inaccurate or incomplete;

  • request erasure of your personal data (“right to be forgotten”), subject to exceptions;

  • request restriction of processing of your personal data;

  • object to the processing of your personal data, including for direct marketing;

  • request data portability (receiving personal data in a structured, commonly used format);

  • withdraw consent where we rely on it for processing;

  • lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have processed your data unlawfully.

If you wish to exercise any of these rights, please contact us at info@babybearsplaycafe.com. We may ask you to provide proof of identity to comply with these requests.

11. Security
We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. However, no method of transmission over the Internet or method of electronic storage can be guaranteed 100% secure.

12. Links to other websites
Our Website may contain links to other websites which are not operated by us. We have no control over the content or data-collection practices of those sites, and this Privacy Policy does not cover them. We recommend that you review the privacy statements of any such sites you visit.

13. Changes to our Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via email (if we hold your address) and by posting the updated version on our Website. The “Last updated” date at the top will be revised accordingly. Your continued use of our Website or services after any update constitutes acceptance of the revised policy.

14. Additional provisions relevant to children and families
Given our business focuses on children and families, please note:

  • If you are providing personal data about a child (for example via a booking), you confirm that you have parental responsibility or are otherwise legally entitled to provide that information.

  • We do not knowingly collect sensitive personal data about children (e.g., racial origin, health data beyond relevant medical/allergy information, biometric data) unless necessary in connection with a service (e.g., allergy/allergy alert).

  • Photographs or videos taken at our venue may also be used for our marketing/promotional purposes only with explicit consent of the individuals concerned (or their parent/guardian where a child is involved).

15. How to contact us
If you have any questions, comments or concerns about this Privacy Policy or how we process your personal data, please contact us:

Baby Bear’s Play Cafe Ltd
Email: info@babybearsplaycafe.com
Address: 8 Shaw Road, Oldham OL1 3LQ
United Kingdom